GDPR

Handling of personal data

Nelco handles your personal data in accordance with the new General Data Protection Regulation (GDPR), which came into effect on May 25, 2018. Here you can read about how we store, collect, protect, and use your personal information.

Responsibility for Personal Data
Nelco Contact AB is responsible for processing the personal data you provide to us when you:

• Apply for a customer account

• Request information about our products and services via our customer service or customer portal

Our Contact Information:
NELCO CONTACT AB
Mailing Address: Daléns Gata 7 / 195 61 Arlandastad / Sweden
Visiting Address: Daléns Gata 7 / 195 61 Arlandastad / Sweden
Phone: +46 08 754 70 40
Fax: +46 08 754 80 51
Email: order@nelco.se
Company Registration No.: 556210-0239

Your Rights
You have the right to obtain information about which personal data we store about you, to request a copy of this data at any time, and to have it corrected or deleted (in accordance with applicable legislation). You have the right to restrict the processing of your personal data. You also have the right to receive your personal data in a readable format or to have the data transferred to another data controller. You have the right to object to direct marketing. For this purpose, please contact the contact information provided above. If you are dissatisfied with how we handle your personal data, you have the right to file a complaint with the Data Protection Authority.

How We Use Your Data
We collect, store, and process your data for the purpose of completing the purchasing process, including any subsequent claims, as well as for our own marketing purposes. Nelco Contact AB does not share personal data with third parties, except for those mentioned in point four below.

We store your name, title, address, email, phone number, and company registration number when registering for the customer portal.
The information is processed by us to manage your order, quote request, or any information you have requested from us. We also use it to administer our mailings and for marketing purposes if you have subscribed to our newsletter.
We use your email address to confirm your order and delivery, and to communicate with you. Your email address is also used as your identification (username) when logging into our e-commerce platform.
We only share your data with trusted third parties for order delivery (Postnord, DHL, Schenker, etc.), email tools (Paloma/Postman), website provider (Parttrap AB), and payment service and invoicing systems.

Website and Cookies
Nelco wants to provide a great experience for visitors to our website, which means being able to present and market tailored products suited to each visitor. For this, we use cookies to see how our visitors use our website. You can use our website without allowing us to store cookies, but the experience will not be as personalized. Additionally, we use cookies to:

• Save your information if you choose “remember me” when logging in.

• Save your favorite products and previous purchases.

How Long Do We Retain Your Data?
For accounting purposes, we retain information in accordance with applicable accounting legislation. If you have agreed to receive marketing via newsletters, we will keep your name and email address for this purpose until you unsubscribe or object to the processing of your personal data for direct marketing.

If you have questions about how Nelco Contact AB handles your personal data according to GDPR or wish to delete your data, please contact mail@nelco.se.